Information We Collect:
Information Collected Automatically:Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, for our internal use only, such as to help us diagnose problems with our server and administer our Website. We also automatically track certain information about your activities on our Website such as the type of web browser you are using and click stream data. If you are a registered customer, we link this automatically-collected data to the Personal Information we collect about you described below. We use this linked information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us:If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information.
From time-to-time we may give you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information. Information About Your Transactions With Us: In addition, we collect your order information and purchase and payment history.
Cookies and Similar Files:
Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, we assign you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within our firewall. When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Website, including our Shopping Cart, may not work properly.
If you have Macromedia Flash installed on your computer, we may also use a file called a Flash Object to store your unique customer code and record locater on your computer. Unless deactivated by you, the Flash Object provides us with a backup method for recognizing you in the event that we are unable to identify your cookies.
Use and Disclosure of Information:
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the Personal Information and are not authorized to use it for any other purpose than completing their contractual requirements to us. For example, as a part of the normal process of completing your purchase, we may provide your Personal Information to a third party payment processor, depending on your chosen method of payment.
Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, instead of or in addition to our name. In addition, we may share the Personal Information we collect with other companies with whom we have joint marketing arrangements.
If you check the applicable box on registration or in updating your account, we may also share Personal Information about you such as your name, telephone number, e-mail address, and/or mailing address with carefully selected third-party organizations such as retailers or direct marketers to enable those organizations to inform you about products or services that might be of interest to you. If you do not wish to have your Personal Information shared with these organizations, simply do not check the applicable box on the registration form or on the “Account Update” page on our Website.
Links To Third Party Products and Services:
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by us. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by us. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
Sharing of Information:
We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies products and services unless you consent to this sharing on registration or in updating your account preferences or otherwise in the future.
Deactivation of Your Account:You may also request deactivation of your account by contacting Customer Service email@example.com or by writing to the address set forth in Contact Us and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.
Written Requests: If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the address set forth in Contact Us.
How to manage your account:
If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account through the Website or you may also request these changes by emailing firstname.lastname@example.org.
We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. When you establish an account with us, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by accessing the user settings on the Website. We authorize access to your Personal Information only to those persons who need your Personal Information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our Website to access your Personal Information. With respect to certain website hosting and other products and services provided to you, we may obtain access to data about you and/or your end users. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.
Children Under Age 13:
The Website does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
Children Between the Ages of 13 and 18:
We recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.
Problems Signing In:
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Service.
We send an e-mail notice confirming acceptance of each order you place to the registered e-mail address you provided to us when signing up for an account. If you receive a confirmation for an order you did not place, please contact Customer Service.