Frequently Asked Questions
Submitted orders are pre-flighted PDFs that are proofed, approved by the client and ready for imposition.
You’ll find that setting up your website using the tools provided by PrintSites is easy and intuitive. PrintSites also provides website set-up assistance through live chat, email or by calling our Help Desk.
No, you can choose to keep your current URL and replace your existing website with your new PrintSites ecommerce site.
myPrintSites is your account dashboard you will use to access your storefronts, manage billing, and manage any additional users you wish to provide access to your account.
PrintSites is PCI/DSS Compliant and uses state-of-the-art security technology, which prohibitsunauthorized access of your site.
No. All operating software is hosted by PrintSites. Your only requirement is an Internet browser on your computer or mobile device.
Once you login to myPrintSites under billing you will be prompted to enter your credit card.
Every month PrintSites will bill your credit card based on the services you’ve subscribed to.
For example, if you’ve only had a storefront active for 50% of the days during a given billing period you will only be charged 50% of the monthly fee.
No. You can cancel at any time.
If you have not been billed yet, you will be charged a prorated amount based on the number of days your storefront has been active.
No. There is no contractual commitment with PrintSites.
Yes. We make it easy for customers to upload their documents to be inspected for common output issues in order to receive a professionally printed product.
Yes. Through your Admin interface, you can set up multiple paper selections and finishing options, customizing them according to your capabilities.
Yes. PrintSites files are print-ready PDFs and will accommodate the requirements of most any digital or offset press.
Yes. You can add custom paper stocks and substrates along with their respective weights to your PrintSites website. This level of flexibility all you to provide the products and services that best meet your printing capabilities and market requirements.
Yes. You can utilize the shipping services that best meet your own market requirements.
Yes. Customized, unique or specialized templates can be created and published to your PrintSites through the design studio.
PrintSites has done most of the heavy lifting for you. The site comes preconfigured with products, paper stocks /substrate, sizes and pricing (etc.) already in place when it launches for the first time. Then its up to you to tweak the site to meet product offering. This is also easy given the flexible nature of the component driven pricing engine.
All transactions and other customer related data will be available in a comprehensive, password-protected Admin section.
All ecommerce orders are transacted through a SSL, PCI Compliant secure process.
PrintSites has technical assistance available to help you troubleshoot and resolve challenges your customers are experiencing with our services. This support is available to PrintSites customers Monday-Friday 8am-9pm EST. We can be reached via live chat, telephone and email.
Yes. Customers will have the option of entering a delivery address separate from their billing address.
Yes. Customers can upload their previously designed collateral by selecting the corresponding product type and attributes that best describe their finished project. By selecting upload from that same page they will be instructed how to complete the process.
No. Customers are able to order products and checkout without creating an account. This is commonly referred to guest or anonymous checkout.
Customer are able to create their own user account at anytime.
Customers that create accounts on your storefront can save their designs, update their designs and return to complete their order anytime.
PrintSites ensures secure processing and certification of online payments through GlobalSign SSL. Secure Sockets Layer (SSL) provides security and data integrity for communications over Internet networks.
Your customers will receive an email notification when their order has been placed, and another email notification when their order has been shipped.
Yes. You can alter your website design or make any updates/changes at any time.
- Local Pickup
- Paypal Pro